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Managing Interruptions to Electronic Information Systems in Healthcare
This course is designed for behavioral health, administrative, and healthcare professionals seeking practical strategies to minimize the risks and disruptions associated with interruptions to electronic information systems. These systems—including EHRs, billing platforms, scheduling tools, and communication networks—are essential to delivering safe and effective care. Participants will explore common causes of interruptions, proactive prevention measures, response protocols, and regulatory expectations from organizations such as HIPAA, The Joint Commission, and CARF. Emphasis will be placed on creating clear procedures, assigning team roles, and conducting post-incident reviews that lead to improved resilience and compliance.
Please see the board approval box for course approvals.Course Objectives
After completing this course, you should be able to:
- Describe the types and prevalence of interruptions to electronic information systems in healthcare settings.
- Identify proactive strategies for preventing or detecting common disruptions, including cybersecurity practices and system monitoring.
- Outline the steps involved in responding to system interruptions, including communication, prioritization, and workflow continuity.
- Explain the importance of post-interruption analysis and the process of conducting root cause reviews.
- Summarize regulatory and accreditation requirements for documentation, contingency planning, and data security under HIPAA and accreditation bodies
Board Approvals
State Approvals
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California Consortium of Addiction Programs and Professionals CCAPPProvider approved by CCAPP-EI, Provider # OS-21-336-0623 -
Florida Board of CSW, MFT, MHCFlorida Board of CSW, MFT, MHC Provider Number 726 -
Florida Board of NursingProvider number NCE3508
Information
- Relevance: This course is intended for healthcare and behavioral health professionals, including clinical supervisors, administrators, compliance officers, support staff, and IT liaisons working in outpatient, residential, or community-based settings. It is especially relevant for facilities that rely on electronic health records, digital communication platforms, and integrated practice management systems.
- Content Level: Intermediate
- Course Format: This course is offered as a self-paced distance learning format (reading-based online activity)
- System Requirements: This course is offered online. Internet connection required.
- Course Completion Information: To earn continuing education credit, professionals must register and pay the fee for the course. They must read the content and demonstrate understanding by earning a minimum score of 70 percent on testing materials. The certificate of completion will be able to be downloaded after the above is completed. Refunds will be granted upon request with the withdrawal of credit for the course. For questions, concerns, or to request special accommodations, please call 866-863-4225 or email [email protected].
